Contact information for ESRI representatives that are in the Southeast US and also at the mother-ship in Redlands, CA. They are all great people who are extremely knowledgeable and always happy to help.
(A CSR is a Customer Service Representative.)
Charlotte, NC Regional Office, 704 541 9810
Matthew Jones, Account Manager, works with local governments under 100, mind 000 in population, Mjones@esri.com, x8617
Scott Wolter, Account Executive, works with local governments over 100,000 in population, Swolter@esri.com, x8671
Arthur Robinson, Solution Engineer, Arobinson@esri.com
Anthony Myers, Solution Engineer, Amyers@esri.com
Redlands, CA Office, 888-377-4575 (toll free)
…and they are all lovely folks. The best way to reach Telesales is via email. On the whole, the Redlands folks are on top of their game, and can untangle problems really quickly. Definitely call them.